CABLE / SPECTRUM/ VERIZON PRO TEAM SCRIPT

I understand you’re calling about another issue, but while you’re on the line this is a great chance for you to save. Your provider may be billing you every month for their protection plan, but I can get you a discounted plan today that will save you 150 dollars over the next 3 years. If you are currently paying for a plan, you can remove that fee and lower your monthly bill. If you don’t have the plan, you’re at risk for out of pocket repair costs.  What is your street address?

Please keep in mind our plan not only saves you money, but if you need a tech to come out the rate is now $99 per service call! Our plans pay for itself with just one use! You don’t want to be on the hook for service call fees. Our plan will reimburse you for them. Let’s lock in your discounted plan. What credit card did you want to use?

I already mentioned the savings, but on top of that you’ll have the peace of mind of a no fault warranty with a money back guarantee! If we can’t fix your issue, we’ll refund your money. This is a win win situation. Can you spell out your first and last name?

You’ve reached The Solutions Center.  While you’re on the line I can save you money with exclusive promotions.  I don’t know if you’re aware, but you may be getting billed every month for a protection plan by your provider. I can offer you a discounted plan through us. This plan is independent of your provider and covers you for 3 years for only $99.99, saving you over $150 dollars! Let’s start the savings process what’s your address?

You simply misdialed the number don’t worry it happens all the time. I can get you a discounted no fault warranty at almost 50% off the retail price. It only takes a few minutes. All I need is your address. What is it?

This protection plan is through The Solutions Center not your carrier, which is why I can offer you such great savings. Our plan is independent of your provider and can save you up  to $150 dollars! Let’s start the savings process. What’s your address?

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive promotions. It only takes a moment to get started. What is your email address?

I understand you’re calling about another issue, but while you’re on the line this is a great chance for you to save. Your provider may be billing you every month for their protection plan, but I can get you a discounted plan today that will save you 150 dollars over the next 3 years. If you are currently paying for a plan, you can remove that fee and lower your monthly bill. If you don’t have the plan, you’re at risk for out of pocket repair costs.  What is your street address?

Please keep in mind our plan not only saves you money, but if you need a tech to come out the rate is now $99 per service call! Our plans pay for itself with just one use! You don’t want to be on the hook for service call fees. Our plan will reimburse you for them. Let’s lock in your discounted plan. What credit card did you want to use?

I already mentioned the savings, but on top of that you’ll have the peace of mind of a no fault warranty with a money back guarantee! If we can’t fix your issue, we’ll refund your money. This is a win win situation. Can you spell out your first and last name?

You’ve reached The Solutions Center.  While you’re on the line I can save you money with exclusive promotions.  I don’t know if you’re aware, but you may be getting billed every month for a protection plan by your provider. I can offer you a discounted plan through us. This plan is independent of your provider and covers you for 3 years for only $99.99, saving you over $150 dollars! Let’s start the savings process what’s your address?

You simply misdialed the number don’t worry it happens all the time. I can get you a discounted no fault warranty at almost 50% off the retail price. It only takes a few minutes. All I need is your address. What is it?

This protection plan is through The Solutions Center not your carrier, which is why I can offer you such great savings. Our plan is independent of your provider and can save you up  to $150 dollars! Let’s start the savings process. What’s your address?

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive promotions. It only takes a moment to get started. What is your email address?

The great thing about our plan is it’s universal coverage. No matter what provider you go to, our plan will follow. It only takes a few moments to start your savings process. What credit card would you like to use?





I just need a good phone number to reach you back at in case we get disconnected.



When will you have the money available? We can go ahead a post date the plan so you do not miss out on the savings!



Our system is military encrypted so when I type the numbers into our system, it shows up as Xs for your security. I won’t be able to see it once it is entered.



You definitely need this plan. This not only covers your internet connected devices, but also your gaming systems, security cameras, even your home speakers. Any device that could break or stop working can be covered with our warranty. Plus, we also offer plans that can cover up to 10 and even 20 different devices in your home. So can we go ahead and add this coverage?





Keep in mind most cell phone warranty plans start around $10 a month and that is just for one phone. Our plan covers up to 5 for a fraction of the cost. This plan is a must have service these days especially if you have kids in the home. Our low deductible and monthly cost will give you ease of mind knowing any damages and repairs will be covered. It only takes a moment. What credit card can we use today?





On top of everything I have mentioned we also do free shipping on all repairs and have no hidden fees. We give you hassle-free service and it is all done online so you don’t even have to wait on hold when filing a claim. Cell phones, laptops, computers, and even TVs can cost thousands of dollars now a days so why risk having to pay that when it breaks. Let’s get your devices covered today, what credit card would you like to use?





You’ve reached The Solutions Center. While you’re on the line I can save you money with exclusive promotions. We have a discounted plan that protects your devices from all breaks including screen cracks and water damage! Let’s start the process what’s your address?











You simply misdialed the number don’t worry it happens all the time. I can get you a discounted plan that covers every kind of device in your home including TVs, speakers, security cameras, even gaming systems . It only takes a few minutes. All I need is your address. What is it?



This plan is through The Solutions Center not your carrier. Your carrier does not offer this coverage with your cell phone provider. Most companies charge double if not triple the cost for their warranty plans. Don’t wait until something breaks, let’s get your devices protected. What credit card would you like to use?





You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I can help protect up to 20 devices in your home for one flat rate. Let’s make sure you are fully covered. What is your first and last name?



The great thing about our plan is it’s universal coverage. No matter what provider you go to, our plan will follow. It only takes a few moments to start your savings process. What credit card would you like to use?





I just need a good phone number to reach you back at in case we get disconnected.



When will you have the money available? We can go ahead a post date the plan so you do not miss out on the savings!



Our system is military encrypted so when I type the numbers into our system, it shows up as Xs for your security. I won’t be able to see it once it is entered.



I understand you’re calling about another issue, but while you’re on the line this is a great chance for you to save. Your provider may be billing you every month for their protection plan, but I can get you a discounted plan today that will save you 150 dollars over the next 3 years. If you are currently paying for a plan, you can remove that fee and lower your monthly bill. If you don’t have the plan, you’re at risk for out of pocket repair costs.  What is your street address?

Please keep in mind our plan not only saves you money, but if you need a tech to come out the rate is now $99 per service call! Our plans pay for itself with just one use! You don’t want to be on the hook for service call fees. Our plan will reimburse you for them. Let’s lock in your discounted plan. What credit card did you want to use?

I already mentioned the savings, but on top of that you’ll have the peace of mind of a no fault warranty with a money back guarantee! If we can’t fix your issue, we’ll refund your money. This is a win win situation. Can you spell out your first and last name?

You’ve reached The Solutions Center.  While you’re on the line I can save you money with exclusive promotions.  I don’t know if you’re aware, but you may be getting billed every month for a protection plan by your provider. I can offer you a discounted plan through us. This plan is independent of your provider and covers you for 3 years for only $99.99, saving you over $150 dollars! Let’s start the savings process what’s your address?

You simply misdialed the number don’t worry it happens all the time. I can get you a discounted no fault warranty at almost 50% off the retail price. It only takes a few minutes. All I need is your address. What is it?

This protection plan is through The Solutions Center not your carrier, which is why I can offer you such great savings. Our plan is independent of your provider and can save you up  to $150 dollars! Let’s start the savings process. What’s your address?

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive promotions. It only takes a moment to get started. What is your email address?

The great thing about our plan is it’s universal coverage. No matter what provider you go to, our plan will follow. It only takes a few moments to start your savings process. What credit card would you like to use?





I just need a good phone number to reach you back at in case we get disconnected.



When will you have the money available? We can go ahead a post date the plan so you do not miss out on the savings!



Our system is military encrypted so when I type the numbers into our system, it shows up as Xs for your security. I won’t be able to see it once it is entered.



I understand you’re calling about another issue, but while you’re on the line this is a great chance for you to save. Your provider may be billing you every month for their protection plan, but I can get you a discounted plan today that will save you 150 dollars over the next 3 years. If you are currently paying for a plan, you can remove that fee and lower your monthly bill. If you don’t have the plan, you’re at risk for out of pocket repair costs.  What is your street address?

Please keep in mind our plan not only saves you money, but if you need a tech to come out the rate is now $99 per service call! Our plans pay for itself with just one use! You don’t want to be on the hook for service call fees. Our plan will reimburse you for them. Let’s lock in your discounted plan. What credit card did you want to use?

I already mentioned the savings, but on top of that you’ll have the peace of mind of a no fault warranty with a money back guarantee! If we can’t fix your issue, we’ll refund your money. This is a win win situation. Can you spell out your first and last name?

You’ve reached The Solutions Center.  While you’re on the line I can save you money with exclusive promotions.  I don’t know if you’re aware, but you may be getting billed every month for a protection plan by your provider. I can offer you a discounted plan through us. This plan is independent of your provider and covers you for 3 years for only $99.99, saving you over $150 dollars! Let’s start the savings process what’s your address?

You simply misdialed the number don’t worry it happens all the time. I can get you a discounted no fault warranty at almost 50% off the retail price. It only takes a few minutes. All I need is your address. What is it?

This protection plan is through The Solutions Center not your carrier, which is why I can offer you such great savings. Our plan is independent of your provider and can save you up  to $150 dollars! Let’s start the savings process. What’s your address?

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive promotions. It only takes a moment to get started. What is your email address?

I understand you’re calling about another issue, but while you’re on the line this is a great chance for you to save. Your provider may be billing you every month for their protection plan, but I can get you a discounted plan today that will save you 150 dollars over the next 3 years. If you are currently paying for a plan, you can remove that fee and lower your monthly bill. If you don’t have the plan, you’re at risk for out of pocket repair costs.  What is your street address?

Please keep in mind our plan not only saves you money, but if you need a tech to come out the rate is now $99 per service call! Our plans pay for itself with just one use! You don’t want to be on the hook for service call fees. Our plan will reimburse you for them. Let’s lock in your discounted plan. What credit card did you want to use?

I already mentioned the savings, but on top of that you’ll have the peace of mind of a no fault warranty with a money back guarantee! If we can’t fix your issue, we’ll refund your money. This is a win win situation. Can you spell out your first and last name?

You’ve reached The Solutions Center.  While you’re on the line I can save you money with exclusive promotions.  I don’t know if you’re aware, but you may be getting billed every month for a protection plan by your provider. I can offer you a discounted plan through us. This plan is independent of your provider and covers you for 3 years for only $99.99, saving you over $150 dollars! Let’s start the savings process what’s your address?

You simply misdialed the number don’t worry it happens all the time. I can get you a discounted no fault warranty at almost 50% off the retail price. It only takes a few minutes. All I need is your address. What is it?

This protection plan is through The Solutions Center not your carrier, which is why I can offer you such great savings. Our plan is independent of your provider and can save you up  to $150 dollars! Let’s start the savings process. What’s your address?

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive promotions. It only takes a moment to get started. What is your email address?

The great thing about our plan is it’s universal coverage. No matter what provider you go to, our plan will follow. It only takes a few moments to start your savings process. What credit card would you like to use?





I just need a good phone number to reach you back at in case we get disconnected.



When will you have the money available? We can go ahead a post date the plan so you do not miss out on the savings!



Our system is military encrypted so when I type the numbers into our system, it shows up as Xs for your security. I won’t be able to see it once it is entered.



I understand you’re calling about another issue, but while you’re on the line this is a great chance for you to save. Your provider may be billing you every month for their protection plan, but I can get you a discounted plan today that will save you 150 dollars over the next 3 years. If you are currently paying for a plan, you can remove that fee and lower your monthly bill. If you don’t have the plan, you’re at risk for out of pocket repair costs. What is your street address?

Please keep in mind our plan not only saves you money, it also reimburses you for modem and router replacements as well as service calls! Our plans pay for itself with just one use! You don’t want to be on the hook for service call fees. Our plan will reimburse you for them. Let’s lock in your discounted plan. What credit card did you want to use?

I already mentioned the savings, but on top of that you’ll have the peace of mind of a no fault warranty with a money back guarantee! If we can’t fix your issue, we’ll refund your money. This is a win win situation. Can you spell out your first and last name?

You’ve reached The Solutions Center.  While you’re on the line I can save you money with exclusive promotions.  I don’t know if you’re aware, but you may be getting billed every month for a protection plan by your provider. I can offer you a discounted plan through us. This plan is independent of your provider and covers you for 3 years for only $99.99, saving you over $150 dollars! Let’s start the savings process what’s your address?

You simply misdialed the number don’t worry it happens all the time. I can get you a discounted no fault warranty at almost 50% off the retail price. It only takes a few minutes. All I need is your address. What is it?

This protection plan is through The Solutions Center not your carrier, which is why I can offer you such great savings. Our plan is independent of your provider and can save you up  to $150 dollars! Let’s start the savings process. What’s your address?

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive promotions. So I can see what other offers are in your area what is your email address?



The great thing about our plan is it’s universal coverage. No matter what provider you go to, our plan will follow. It only takes a few moments to start your savings process. What credit card would you like to use?





I just need a good phone number to reach you back at in case we get disconnected.



When will you have the money available? We can go ahead a post date the plan so you do not miss out on the savings!



Our system is military encrypted so when I type the numbers into our system, it shows up as Xs for your security. I won’t be able to see it once it is entered.



You’ve reached The Solutions Center.  While you’re on the line I can save you money with exclusive promotions.   We have a discounted plan that protects you from online threats plus gives you 24/7 support on your computer, smart phones, TV, and tablets. Let’s start the process what’s your address?

You simply misdialed the number don’t worry it happens all the time. I can get you a discounted plan that covers unlimited help with virus removal, software installation, new device setup, and so much more at almost 50% off the retail price. It only takes a few minutes. All I need is your address. What is it?

This plan is through The Solutions Center not your carrier. Your carrier does not offer this coverage with your Internet service which puts you at risk of viruses and your information being put on the dark web. Can we please go ahead and get you protected today?

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I can help resolve your issue and give you support that you simply do not get with your Internet provider. Lets make sure you are fully covered. What is your first and last name?

The great thing about our plan is it’s universal coverage. No matter what provider you go to, our plan will follow. It only takes a few moments to start your savings process. What credit card would you like to use?





I just need a good phone number to reach you back at in case we get disconnected.



When will you have the money available? We can go ahead a post date the plan so you do not miss out on the savings!



Our system is military encrypted so when I type the numbers into our system, it shows up as Xs for your security. I won’t be able to see it once it is entered.



The great thing about our plan is it’s universal coverage. No matter what provider you go to, our plan will follow. It only takes a few moments to start your savings process. What credit card would you like to use?





I just need a good phone number to reach you back at in case we get disconnected.



When will you have the money available? We can go ahead a post date the plan so you do not miss out on the savings!



Our system is military encrypted so when I type the numbers into our system, it shows up as Xs for your security. I won’t be able to see it once it is entered.



I understand you’re calling about another issue, but right now if you trade in your current phone, you can get up to $800 off some of the newest phones like the iPhone 12! We even have phones that start at just 1 dollar a month! How much are you paying for service right now?

We are also offering 25% off service for all military, first responders, and teachers! Plus I can give you access to over 30 of the most popular TV channels free through AT&T including TBS, Discovery, and AMC. How many cell phones do you have on your plan now?

Besides everything I just mentioned you will be joining Americas largest 5G network where AT&T is consistently ranked as the leader in speed. Let me give you a quote so you can see how much you will save and even possibly upgrade your phones. What kind of phones do you have now?

You’ve reached The Solutions Center. I can save you money with exclusive promotions on AT&T plus give you a new plan with unlimited data, talk, and text! If you’re calling about an equipment or billing issue I can get you all new equipment and lower your bill. Packages start as low as $65 a month for 1 line. How many Lines do you have?

You simply misdialed the number since our numbers are close, but that’s ok! The good news is we can set you up with a new promo and get you the newest smartphone with one of our equipment promos. How many phone lines do you have?

You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. We can set you up with an unlimited data, talk, and text plan plus get you a deal on the latest smart phones! How many phone lines do you have?

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive promotions. So I can see what other offers are in your area what is your street address?

You know a quick Google search will show you AT&T is consistently rated higher than Sprint across every category including speed and overall performance. And with the $250 Visa gift card I can offer you right now this is the absolute best time for you to make the switch. If you bring over 2 lines I can give you $500. I can give you $1,000 for 4 lines! Lets get this started! What kind of phones do you want?

I understand that Sprint customers cannot talk and use data at the same time. With AT&T you will never have that issue. Lets bring you into the 21st century. Would you want to go with an unlimited data plan?

If I haven’t already mentioned AT&T wireless customers get access to over 30 of the most popular TV channels totally free! You can even watch them right from your cell phone. Lets start the savings process. What name do you want to put it under?

Sprint typically does an 18 month equipment lease payback so do you know how long you have had that phone and how much the phone costs every month? That way we can figure out how much you have left to pay. And don’t forget with our trade in and $250 per line you should be able to MAKE money off of this deal!

You know a quick Google search will show you AT&T is consistently rated the same or higher than Verizon in several categories, but always beats them out with a lower price. And with the $250 Visa gift card I can offer you right now this is the absolute best time for you to make the switch. If you bring over 2 lines I can give you $500. I can give you $1,000 for 4 lines! Lets get this started! What kind of phones do you want?

Keep in mind AT&T is the oldest phone company in America. Its been around since the 1800’s! That goes to show you they have the most dominant and reliable network. You should have no concerns whatsoever about your service and coverage. What you should be concerned about is your price and I can help you find a better package with more perks such as access to over 30 of the most popular TV channels totally free! Lets start the savings process. What name do you want to put it under?

The bottom line is AT&T can save you money. I know cell phone plans can be a little overwhelming and believe it or not this is why so many people end up paying way too much for way too long.  Let’s stop being loyal to your carrier and start being loyal to your bank account.  How much are you paying now?

Not a problem. Our unlimited plan includes a 15 gigabyte hotspot PLUS you can choose from one of seven free premiums including HBO, Showtime, Pandora Premium, or Amazon Music. What kind of phone do you want?

I just need a good phone number to reach you back at in case we get disconnected.

As I mentioned earlier, we will give you a $250 visa gift card for each line you transfer over, which can help offset your cost. On top of that we have deals on newest iPhones and Samsungs. We even have smart phones that start at a dollar. What kind of phone do you want?

The trade in value depends on the model and shape it’s in, but typically as long as it turns on and the screen isn’t cracked you get top market dollar.

I know cell phone plans can be a little overwhelming and believe it or not this is why so many people end up paying way too much for way too long.  Let’s stop being loyal to your carrier and start being loyal to your bank account.  How much are you paying now?

We have been getting complaint calls from customers regarding this issue. Please be advised this is a scam and has been reported. We do not place outbound calls. You can ignore these calls. We are very sorry for the inconvenience.

Please keep in mind the $250 gift card and buy one get one free promo could literally be gone tomorrow. I do not want you to miss out on these huge savings so can we continue now?

IF NOT: What day and time can I call you back?

The wait for a supervisor may be up to 30 minutes so please allow me to assist you in the meantime and I will do my absolute best.

We use state of the art encryption and are PCI Complaint so your information is totally secure. In fact when I type the number into our system it shows up as an X. We take security very seriously which is another reason I need this information. Can I have that number please?

Lead the customer to believe you are their TV provider or have any direct affiliation with them.
You are going to take money off of their bill.

Any variation that would make a customer think you are able to see their DIRECTV account within our system

• I can see your account right now.
• Let me pull up your information
• I see that you have had your service for awhile now
• I don’t see that on your account.
• Let me try pull up your account
• Your account is protected so I do not have access to it
• Any variation that would make a customer think they have to purchase a protection plan through us in order to get help with their issue such as: “I cannot help you unless you purchase a protection plan with me now.”

INSTEAD SAY – If you purchase our plan now it will save you money in the long run plus your issue will get resolved. Can we go ahead and get you protected?

I understand you’re calling about another issue, but right now if you trade in your current phone, you can get up to $800 off some of the newest phones like the iPhone 12! We even have phones that start at just 1 dollar a month! How much are you paying for service right now?

We are also offering 25% off service for all military, first responders, and teachers! Plus I can give you access to over 30 of the most popular TV channels free through AT&T including TBS, Discovery, and AMC. How many cell phones do you have on your plan now?

Besides everything I just mentioned you will be joining Americas largest 5G network where AT&T is consistently ranked as the leader in speed. Let me give you a quote so you can see how much you will save and even possibly upgrade your phones. What kind of phones do you have now?

You’ve reached The Solutions Center. I can save you money with exclusive promotions on AT&T plus give you a new plan with unlimited data, talk, and text! If you’re calling about an equipment or billing issue I can get you all new equipment and lower your bill. Packages start as low as $65 a month for 1 line. How many Lines do you have?

You simply misdialed the number since our numbers are close, but that’s ok! The good news is we can set you up with a new promo and get you the newest smartphone with one of our equipment promos. How many phone lines do you have?

You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. We can set you up with an unlimited data, talk, and text plan plus get you a deal on the latest smart phones! How many phone lines do you have?

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive promotions. So I can see what other offers are in your area what is your street address?

You know a quick Google search will show you AT&T is consistently rated higher than Sprint across every category including speed and overall performance. And with the $250 Visa gift card I can offer you right now this is the absolute best time for you to make the switch. If you bring over 2 lines I can give you $500. I can give you $1,000 for 4 lines! Lets get this started! What kind of phones do you want?

I understand that Sprint customers cannot talk and use data at the same time. With AT&T you will never have that issue. Lets bring you into the 21st century. Would you want to go with an unlimited data plan?

If I haven’t already mentioned AT&T wireless customers get access to over 30 of the most popular TV channels totally free! You can even watch them right from your cell phone. Lets start the savings process. What name do you want to put it under?

Sprint typically does an 18 month equipment lease payback so do you know how long you have had that phone and how much the phone costs every month? That way we can figure out how much you have left to pay. And don’t forget with our trade in and $250 per line you should be able to MAKE money off of this deal!

You know a quick Google search will show you AT&T is consistently rated the same or higher than Verizon in several categories, but always beats them out with a lower price. And with the $250 Visa gift card I can offer you right now this is the absolute best time for you to make the switch. If you bring over 2 lines I can give you $500. I can give you $1,000 for 4 lines! Lets get this started! What kind of phones do you want?

Keep in mind AT&T is the oldest phone company in America. Its been around since the 1800’s! That goes to show you they have the most dominant and reliable network. You should have no concerns whatsoever about your service and coverage. What you should be concerned about is your price and I can help you find a better package with more perks such as access to over 30 of the most popular TV channels totally free! Lets start the savings process. What name do you want to put it under?

The bottom line is AT&T can save you money. I know cell phone plans can be a little overwhelming and believe it or not this is why so many people end up paying way too much for way too long.  Let’s stop being loyal to your carrier and start being loyal to your bank account.  How much are you paying now?

Not a problem. Our unlimited plan includes a 15 gigabyte hotspot PLUS you can choose from one of seven free premiums including HBO, Showtime, Pandora Premium, or Amazon Music. What kind of phone do you want?

I understand you’re calling about another issue, but while you’re on the line this is a great chance for you to save. Your provider may be billing you every month for their protection plan, but I can get you a discounted plan today that will save you 150 dollars over the next 3 years. If you are currently paying for a plan, you can remove that fee and lower your monthly bill. If you don’t have the plan, you’re at risk for out of pocket repair costs.  What is your street address?

Please keep in mind our plan not only saves you money, but if you need a tech to come out the rate is now $99 per service call! Our plans pay for itself with just one use! You don’t want to be on the hook for service call fees. Our plan will reimburse you for them. Let’s lock in your discounted plan. What credit card did you want to use?

I already mentioned the savings, but on top of that you’ll have the peace of mind of a no fault warranty with a money back guarantee! If we can’t fix your issue, we’ll refund your money. This is a win win situation. Can you spell out your first and last name?

You’ve reached The Solutions Center.  While you’re on the line I can save you money with exclusive promotions.  I don’t know if you’re aware, but you may be getting billed every month for a protection plan by your provider. I can offer you a discounted plan through us. This plan is independent of your provider and covers you for 3 years for only $99.99, saving you over $150 dollars! Let’s start the savings process what’s your address?

You simply misdialed the number don’t worry it happens all the time. I can get you a discounted no fault warranty at almost 50% off the retail price. It only takes a few minutes. All I need is your address. What is it?

This protection plan is through The Solutions Center not your carrier, which is why I can offer you such great savings. Our plan is independent of your provider and can save you up  to $150 dollars! Let’s start the savings process. What’s your address?

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive promotions. It only takes a moment to get started. What is your email address?

I understand you’re calling about another issue, but while you’re on the line I can save you money with exclusive promotions. Our packages include over 150 real channels and we are also offering HBO Max free for 1 year! Let’s see what other discounts we can give you. Can I have the spelling of your first and last name please?

Now on top of the lower monthly price you also have access to DirecTV’s Connection Cinema Kit which is over 40 thousand on demand movies and TV shows. It’s like Netflix, but it’s free! We also include 3 free months of Starz, Cinemax, and Showtime. Let’s go ahead and see what else we can add on. What is your street address?

On top of everything I just mentioned, you get a brand-new whole home DVR system. You can record up to 5 shows at once and store up to 500 hours of content! ! It only takes a few minutes to set you up and start your lower bill. Let’s go ahead and qualify you. What is your address ?

You’ve reached The Solutions Center. I can save you money with exclusive promotions on AT&t. If you’re calling about an equipment or billing issue I can get you all new equipment and lower your bill. I can get you the most popular channels for only $65 per month. Can I ask how many TVs you have please?

You simply misdialed the number since our numbers are close. The good news is we can set you up with a new promo and give you the newest DVR that records up to 500 hours of content. We will also give you access to over 40,000 movies and TV shows for FREE! To see what other promotions you are eligible for can I have your address?

You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. I can get you the most popular channels for only $65 per month on 1 TV. We even have a voice activated remote control that works with Google. To give you an accurate savings comparison can I have the number of TVs please?

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive AT&T promotions. So I can see what other offers are in your area what is your street address?

I understand you’re calling about another issue, but while you’re on the line I can save you money with exclusive promotions.  We have packages that start at just $60 per month for 1 TV. Let’s see what other discounts we can give you. Can I have the spelling of your first and last name please?

Now on top of the lower monthly price you also get the newest whole home DVR system that can record up to 5 shows at once with free installation. We can also give you 3 free months of HBO, Showtime, Cinemax, and Starz. Let’s go ahead and see what else we can add on. I just need your first and last name please?

On top of everything I just mentioned you get access to over 65,000 on demand movies and TV shows – it’s like Netflix – but its free. DIRECTV also has the most HD channels.  It only takes a few minutes to set you up and start your lower bill. Let’s go ahead and qualify you. What your address ?

You’ve reached The Solutions Center. I can save you money with exclusive promotions on DIRECTV. If you’re calling about an equipment or billing issue I can get you all new equipment and lower your bill. I can get you over 150 of the most popular channels for only $60 per month. Can I ask how many TVs you have please?

You simply misdialed the number since our numbers are close. The good news is we can set you up with a new promo and give you the newest whole home DVR system that can record up to 5 shows at once with free installation. We will also give you access to over 65,000 movies and TV shows for FREE!  I can get you over 150 of the most popular channels for only $60 per month. To see what other promotions you are eligible for can I have your address?

You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. I can get you over 150 of the most popular channels for only $60 per month on 1 TV and give you 3 free months of HBO, Showtime, Starz, and Cinemax!   That includes the newest HD-DVR system plus the NFL Sunday Ticket! To give you an accurate savings comparison can I have the number of TVs please?

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive DIRECTV promotions. I can also give you the newest whole home DVR system that can record 200 hours of content! So I can see what other offers are in your area what is your street address?

I understand you’re calling about another issue, but while you’re on the line I can save you money with exclusive promotions.  We have packages that start at just $60 per month for 1 TV. Let’s see what other discounts we can give you. Can I have the spelling of your first and last name please?

Now on top of the lower monthly price you also get the newest whole home DVR system that can record up to 5 shows at once with free installation. We can also give you 3 free months of HBO, Showtime, Cinemax, and Starz. Let’s go ahead and see what else we can add on. I just need your first and last name please?

On top of everything I just mentioned you get access to over 65,000 on demand movies and TV shows – it’s like Netflix – but its free. DIRECTV also has the most HD channels.  It only takes a few minutes to set you up and start your lower bill. Let’s go ahead and qualify you. What your address ?

You’ve reached The Solutions Center. I can save you money with exclusive promotions on DIRECTV. If you’re calling about an equipment or billing issue I can get you all new equipment and lower your bill. I can get you over 150 of the most popular channels for only $60 per month. Can I ask how many TVs you have please?

You simply misdialed the number since our numbers are close. The good news is we can set you up with a new promo and give you the newest whole home DVR system that can record up to 5 shows at once with free installation. We will also give you access to over 65,000 movies and TV shows for FREE!  I can get you over 150 of the most popular channels for only $60 per month. To see what other promotions you are eligible for can I have your address?

You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. I can get you over 150 of the most popular channels for only $60 per month on 1 TV and give you 3 free months of HBO, Showtime, Starz, and Cinemax!   That includes the newest HD-DVR system plus the NFL Sunday Ticket! To give you an accurate savings comparison can I have the number of TVs please?

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive DIRECTV promotions. I can also give you the newest whole home DVR system that can record 200 hours of content! So I can see what other offers are in your area what is your street address?

I just need a good phone number to reach you back at in case we get disconnected.

When will you have the money available? We can go ahead a post date the plan so you do not miss out on the savings!

SCHEDULE A CALL BACK IN AGEMNI

IF THEY ARE IN AN AT&T INTERNET AREA: Wonderful! We can give you a new bundle that will cover your TV, Internet, and home or mobile phone if you want to add those, too. So I can view even more discounts you may be eligible for what’s your address?

IF CUSTOMER INSISTS ON SWITCHING THEIR INTERNET / KEEPING A BUNDLE AND IS NOT IN AN AT&T INTERNET AREA YOU CAN ADD INTERNET THROUGH BUNDLE DEALER:  You can keep your provider for Internet only or I can check other deals on Internet partners in your area. Let me run the credit check for DIRECTV to see what additional discounts I can offer you then we can see what the best Internet deal in your area is. What is your social?

• Please keep in mind our promotions can change at any time. So you can lock in the current offer lets go ahead and place the order now. If for some reason you decide you don’t want it you can cancel, but I promise you will love DIRECTV! What address do you want service at?

• If your spouse found $50 lying on the ground today, would they call you to see if it is OK to pick it up? I am putting your hard earned cash back in your pocket. Lets go ahead and start your savings. What address do you want service at?

Please consider every 7 seconds someone like you switches to DIRECTV. This is because DIRECTV provides amazing service at a great price. DIRECTV has been rated higher in customer satisfaction than cable for 16 years in a row! Plus you get special rates for switching including having your discount locked in for a year! Lets start the savings process. How many TVs do you have?

We have packages to fit any budget. Lets find a package that works for you. We also include the DIRECTV Genie HD DVR which can record up to 5 shows at once and stores 200 hours of content. Cables DVR can only hold 21-45 hours so we are giving you so much more than a lower bill! How much are you paying right now?

• I understand you’re busy, but for only a few minutes of your time I may be able to save you hundreds of dollars on your TV bill this year so lets just get you a quote for service. So that I can tell you exactly how much I can save you I need to know how many TVs do you have?

• If you called your electric company and they could lower your bill $40 a month by switching the supplier how long would you have to think about that offer? That’s what I am going to do for you today, lower your bill and give you the best TV service available. Lets go ahead and start your savings. What address do you want service at?

• If you needed gas in your car and the gas station on the right is 50 cents cheaper than the gas station on the left, how long would it take you to pull in and buy from the less expensive gas station? That’s what I’m doing for you today. I am lowering your monthly bill and giving you the best TV service in the industry! Lets go ahead and start your savings. What address do you want service at?

• On top of the huge discount you receive when you switch don’t forget you’re also getting new HD state of the art equipment and free installation! Plus we have won the JD powers award for several years in a row. All we have to do is get you qualified and then I’ll transfer you to our scheduling department. What address do you want service at?

• But I am giving you so much more for your money. You will be getting new HD state of the art equipment and free installation, more channels, and award winning customer service. All we have to do is get you qualified and then I’ll transfer you to our scheduling department. What address do you want service at?

• If you could drive a new BMW for the price of a used Chevy wouldn’t you? That’s what I am doing for you today. You will get the best TV service in the industry and have the same payment. Why wouldn’t you switch? What address do you want service at?

The wait for a supervisor may be up to 30 minutes so please allow me to assist you in the meantime and I will do my absolute best.

• Walk Out Watching: Customers can start watching DIRECTV online as soon as they place their order!
• Watch From Anywhere: Watch TV from multiple devices like TV, laptop, tablet, and cell phone!
• On Demand: Access to DIRECTVs library of over ten thousand movies and TV shows.
• New State of the Art Equipment: One central HD-DVR allows you to watch recorded content from any connected room in the house!
• More HD channels than any provider!
• Free apps like YouTube, Facebook, Pandora, Fantasy Football, and more.
• DIRECTV offers the most sports. Anywhere. Period. Exclusive providers of the NFL Ticket and the ScoreGuide feature that flashes scores from other major sporting events. That way you don’t have to take your eyes off of the game you are watching to check other games scores. Plus a fantasy football app.
• Stuck in traffic? With DIRECTVs Scheduler, you can set your home DVR from any cell phone or computer.
• Every 7 seconds someone switches to DIRECTV
• For 11 years in a row, DIRECTV has beat out all of its competition with the highest ranked customer satisfaction. Not to toot our own horn, but simply put DIRECTV is better than any other company out there. Hands down.
• DIRECTV has won the Energy Star award from the EPA (Environmental Protection Agency) for energy efficient receiver box!. This may not seem like a big deal, but set top HD and DVR boxes use more electricity each month than a refrigerator and are the biggest energy wasters in your home – driving up your electric bill! That’s all the more reason customers should switch to DIRECTV and get the latest and greatest equipment.

Lead the customer to believe you are their TV provider or have any direct affiliation with them.
You are going to take money off of their bill.

Any variation that would make a customer think you are able to see their DIRECTV account within our system

• I can see your account right now.
• Let me pull up your information
• I see that you have had your service for awhile now
• I don’t see that on your account.
• Let me try pull up your account
• Your account is protected so I do not have access to it
• Any variation that would make a customer think they have to purchase a protection plan through us in order to get help with their issue such as: “I cannot help you unless you purchase a protection plan with me now.”

INSTEAD SAY – If you purchase our plan now it will save you money in the long run plus your issue will get resolved. Can we go ahead and get you protected?

You’ve reached The Solutions Center.  While you’re on the line I can save you money with exclusive promotions.   We have a discounted plan that protects you from online threats plus gives you 24/7 support on your computer, smart phones, TV, and tablets. Let’s start the process what’s your address?

You simply misdialed the number don’t worry it happens all the time. I can get you a discounted plan that covers unlimited help with virus removal, software installation, new device setup, and so much more at almost 50% off the retail price. It only takes a few minutes. All I need is your address. What is it?

This plan is through The Solutions Center not your carrier. Your carrier does not offer this coverage with your Internet service which puts you at risk of viruses and your information being put on the dark web. Can we please go ahead and get you protected today?

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I can help resolve your issue and give you support that you simply do not get with your Internet provider. Lets make sure you are fully covered. What is your first and last name?

You’ve reached The Solutions Center. While I have you on the line this is a great chance for you to be protected against identity theft. Let’s get you protected, what’s your address?

You simply misdialed the number. This plan can save your identity from being stolen. Can we go ahead and sign you up?

You’ve reached The Solutions Center not your carrier. This is why I can offer you such great promotions to protect your identity. Let’s go ahead and sign you up okay?

You’ve reached The Solutions Center so I can’t transfer the call. Let’s get you and your family protection in the meantime. What credit card would you like to use?

Our ID Theft is powered by IdentityForce, the leading Identity Theft protection agency. Millions of Americans use their service. They are even used by the US Government and over 1,000 large companies like Office Max, the Department of Homeland Security, the IRS, Staples, and more.

IdentityForce identity protection is a proactive, advanced system that helps keep your personal information safe. Identity theft can impact anyone, anywhere, at any time – which is why it is important to get protected and ensure you have the protection.

Our lives today are more connected and complex than ever; we do so much online, both in our private and professional lives. Today’s lifestyle leaves the door open for criminals that want to steal your identity. IdentityForce delivers ongoing monitoring, rapid alerts, and recovery services so you can rest assured that someone with experience and knowledge has got your back.

Identity Monitoring = we do a continuous deep dive through thousands of websites plus the Dark Web to detect any illegal trading and selling of your personal information.

Continuous monitoring of your identity, privacy, and credit by using innovative and proactive identity theft protection technology. We’ll detect illegal selling of your personal, financial, and credit information, providing robust monitoring required in today’s connected world.

IdentityForce provides an early warning system rapidly notifying you when your personal information is at risk. Our alerts are sent to your smart phone, tablet, or desktop computer, so you have the power to act before damage is done.

When you want total identity control, count on IdentityForce. Understand your credit score, and where or how your online information is being used. Protect your keystrokes, PIN numbers, and credit card information.

Certified Protection Experts offer comprehensive, 24/7 recovery services. We’ll complete paperwork, make calls, and handle every detail to restore your identity. And, you’re covered by our nationwide $1 million identity theft warranty policy.

• Identity theft warranty – you get $25,000 in coverage to recover out of pocket expenses – even lost wages!
• Identity Restoration – we offer complete recovery services from certificated experts. We do not just help you restore your identity, we save you hundreds of hours by completed all of the paperwork, making calls, and doing all the heavy lifting.
• Lost wallet assistance – quickly cancel and replace cards.
• Private investigators are available 24 hours a day to assist!

A vicious type of identity theft is on the rise: medical identity. It occurs when someone steals your personal information to receive free medical care, goods, or prescription drugs. Medical identities are 20 to 50 times more valuable to criminals than financial identities. Medical identity theft can result in inaccuracies in medical records and costly false claims. It can also have life-threatening consequences. If a thief’s health information is mixed with your medical records, it can lead to a misdiagnosis or mistreatment. Misinformation in your records can plague your medical and financial well-being for years. Remember, identity theft is a long-term crime. Fraudulent activity may not show up for six to 12 months or even longer. That’s why it is essential to continually monitor your personal identity. Medical ID theft protection and comprehensive monitoring includes:

• Comprehensive identity monitoring of your medical accounts like your medical warranty identification number and rapid alerts of suspicious activity.
• A simple medical identity form giving you an easy way to secure a benefits payout report from your medical and health warranty companies.
• Protection under its nationwide $1 million master warranty policy with a special medical identity theft rider for victims of theft.

Children – those who can’t protect themselves – are increasingly victims of identity theft. In fact, it’s been reported that in 2017 more than 1 million children were targets of identity theft. Thieves are interested in children’s social security numbers because they are a blank slate, i.e. they don’t have a credit history. This makes them prime targets for criminals looking to open new wireless accounts, bank accounts, and credit cards using their personal information.

Credit Card Fraud is not Identity Theft. When a fraudster obtains your credit card information, your credit card company may notify you first. Your account number may be updated and the credit card company will typically wipe out any fraudulent charges. However, identity theft involves much more than a few fraudulent charges. Identity thieves can steal your personal information to open a new line of credit, open a new credit card, or obtain a false ID in your name. Unlike credit card fraud, there’s no safety net. That means you might end up paying for all the damage caused by an identity thief.

• It’s an attack on everything you’ve built. It’s much more than a few fraudulent transactions on a credit card statement. When your identity is stolen, thieves can use your personal information to cycle through any number of scams ranging from tax fraud to medical identity theft to new account openings.
• Our connected lifestyles put us all at risk. We’re all online and essentially connected everywhere, anytime. From phishing scams trying to gain criminal access to your personal identity to regular breaches online that compromise your identity security – technology is not just an enabler to make our lives easier, it’s why identity theft is so prevalent today.
• It hurts more than just your credit. Unlike credit card fraud, which can be caught quickly, identity theft is often impossible to catch early. Especially for children – when their personal information is attacked it can take well over a decade to uncover. For many identity theft victims, it can take years to unravel and fix the damage, not to mention the emotional and financial toll.

Be proactive and don’t let credit card fraud turn into identity theft.

Alerts from your credit card company could be early warning signs that your identity has been compromised completely. Safeguard yourself against any level of danger, whether it’s just an annoyance or a large-scale risk and ensure you have the best identity theft protection. IdentityForce’s identity theft protection services offer tools to protect your personal information. And if credit card fraud ever escalates to identity theft, IdentityForce provides complete, comprehensive restoration and recovery services, with Certified Protection Experts who are available 24/7.

Set up continuous monitoring of your accounts and identity:

• Credit and debit card
• Bank account
• Social security number
• Phone number
• Email address – Set up notifications to see if you got hacked.

The great thing about our plan is it’s universal coverage. No matter what provider you go to, our plan will follow. It only takes a few moments to start your savings process. What credit card would you like to use?





I just need a good phone number to reach you back at in case we get disconnected.



When will you have the money available? We can go ahead a post date the plan so you do not miss out on the savings!



Our system is military encrypted so when I type the numbers into our system, it shows up as Xs for your security. I won’t be able to see it once it is entered.